FAQs - TEST

GIRDLES

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Can I return the sash?

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Since the girdles are an intimate garment, it is not possible to return them

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How should I care for my girdle?

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TIP: It is recommended to have 2 girdles available, in this way while you use one, you can wash the other. Remember that the girdle is an intimate garment. The sweat that is generated remains on the fabric and can cause irritation if you do not wash it daily. 

- Use a mild detergent, never use bleach or fabric softeners

- Ideally, wash your girdle by hand, but if you don't have time to do it, put your girdle in our special bag to wash it, put it in the washing machine on a gentle wash cycle with cold water.Hot water damages the properties of the fabric. elastic

- Never dry your girdle in the dryer, the hot air will affect the properties of the elastic fabric.

- Never twist the girdle to remove excess moisture

- Dry your girdle on a flat surface or hang it in a place where it is not in direct sunlight

- When washing your girdle, make sure that all the clasps are closed, thus preventing them from getting caught in the lace and could break it-

- To remove blood stains, soak your girdle in cold water with peroxide, let it rest for half an hour and continue with the normal washing process.

- It is very important that when you put on the girdle, you do not pull on the lace. Lace does not have the same strength as the rest of the fabric in the girdle and can rip or tear.

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What size am I in girdle?

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When choosing your girdle, carefully review the measurements in the LA size chart GIRDLE YOU WANT TO BUY.

see Measurement Table

It is very difficult to calculate the size of the girdle or the girdle pants based on our weight, pants size or shirt size.

I ask you to do the following: With a meter of fabric measure the contour of the bust, waist and hips, if you are interested in a girdle, or only waist and hips if you are interested in pants.

Go to my page www.carosandoval.com, look for the measurement table in the reference of the product you like and compare your measurements with her. The references of all the girdles are not made in the same material, therefore Therefore, the sizes change. You can see that your measurements adapt to various sizes, among all, find the size that contains your measurements but is not at the ends, so that you are not going to make mistakes at the time of choose your size.

Remember that girdles and girdle pants are considered intimate garments and for the hygiene and safety of our customers, cannot be returned.

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What is the difference between the LINEA PREMIUM, LINEA SELECT and LINEA FLEX girdles?

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As you know, I have been wearing girdles since Amalia Victoria was born. 

In this process I have had the opportunity to try many types of girdles from many brands. 

Through this experience I have been able to identify the characteristics that make a girdle more comfortable and functional. 

The girdles in both collections are of excellent quality but have different characteristics.

The girdles of the PREMIER LINE have a zipper on the crotch, they have a greater accent on the waist cut, the silicone bands on the thighs are thicker and the lining is made in micorphiber.

The girdles of the SELECT LINE do not have a zipper on the crotch, the silicone on the thighs is dotted and the lining is made of cotton-lycra.

THE FLEX COLLECTION was created with your comfort in mind in every way, with combinations of different high quality fibers and cheaper prices.

All collections were designed to enhance the beautiful curves of the body in the best way. Women's.

I invite you to see all the photos of the girdles in my different collections and choose the one that best suits your style! You will not regret!

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Where are your girdles manufactured?

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All the girdles that you will find on my page are made in Colombia with 100% Colombian materials!

Colombian girdles are THE BEST IN THE WORLD!
I tell you from experience :)

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RETURN POLICY

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Can I return products?

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make click here to know our Return policies

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INFLUENCER

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How to hire Carolina as an influencer

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Click on the following link, there you will find the information about the process to hire Carolina as an influencer: influencer

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WHOLESALERS

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How to wholesale Carolina products

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Click on the following link, there you will find the information about the process to become a wholesaler of Carolina Sandoval products: wholesalers

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AFFILIATE MARKETING

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How can I sell Carolina products

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Carolina has a program to sell her products called El Circulo de la Faja.

This type of sales does not require you to buy any of my products in order to sell it, in this way I do not you have to invest money to start working.

You must register in the affiliate marketing platform, once you finish the registration, the system will give you a unique link that will identify you, by clicking on this link, it will take you directly to my page, any sale that is generated through your link, will give you a commission of 12%.

You can share this link on your Facebook profile, Instagram, email, text message or on any social network.

In the following link you will find the tutorials that will show you the simple steps you need to do to enroll in the program and how to start making money promoting and selling my products.

https://carosandoval.com/pages/vender-los-productos-de-carolina

Expensive!

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Wigs

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What is the difference between Human Hair wigs and Keratin Fiber wigs?

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Natural hair wigs are made with 100% Natural Hair

They can be styled at high temperatures and subjected to chemical processes of dyeing, permanent and smoothed.

Keratin Fiber wigs are made of a synthetic material very similar to natural hair, but they cannot be styled at high temperatures and they cannot be subjected to chemical processes of dyeing, smoothing or permanent.

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How to take care of my wig

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To style your wig, use a wide-tooth comb or wig brush.

Always comb the tips first and progressively approach gently towards the root. If your wig has a tangle, do not pull him, try to untangle it with your fingers.
Avoid pulling directly on the roots.

Wash your wig with baby shampoo. Only use conditioner from the middle to the ends, never at the roots.

When Please use the blow dryer to style or blow dry your wig after washing, do not use the high heat setting. Begins in cold, go up to medium and return to cold.

Never wear your wig when your hair is wet

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How to prevent hair loss from the wig

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Do not apply to ANY part of your wig hair products that are greasy in composition.

Please use only cold or warm water when washing the wig. Never Hot.

Don't use excessive force when combing the wig.

Do not twist your wig after washing it. Wrap her in a towel so that she absorb moisture

If your scalp itches wearing your wig, do not scratch, instead, I recommend tapping the spot where you feel the itch. Sometimes the itching is due to a dry scalp, if applicable, use super moisturizing products to condition your scalp before putting on your wig.

I recommend using the spray "Knot Sealer" (Knot Sealer) that it will help extend the life of your wig preventing hair loss. Flip the wig inside out and apply the product directly on the lining. It is a good idea to reseal the knots after each wash.

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INTERNATIONAL DELIVERIES

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Carolina products are shipped to other countries

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International shipments are made through DHL and it takes 2 to 3 business days to get anywhere of the world

Unfortunately there are some countries where products cannot be shipped due to customs policies of these countries.

If your country is not available at the time of purchase please send us an email to info@carosandoval.com and we will notify you whether or not we can send.

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To which countries are not shipments made

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Austria

Bolivia

Brazil

Chile

Costa Rica

Ecuador

Guatemala

savior

Switzerland

Liberia

Madagascar

Nicaragua

Paraguay

Venezuela

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How long does it take for my order to arrive within the USA?

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For shipments within the United States we use USPS Priority and it takes 2 to 3 business days to arrive

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Do you ship products to all parts of the world?

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Unfortunately due to customs issues, we are unable to ship to the following countries

Austria

Bolivia

Brazil

Chile

Costa Rica

Ecuador

Guatemala

savior

Switzerland

Liberia

Madagascar

Nicaragua

Paraguay

Venezuela

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CALL CENTER

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What is the number of the Call Center?

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+1 833-383-6366

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What are the Call Center hours?

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Monday to Friday from 8:30 am to 5:30 pm, Saturdays from 8:30 am to 1:00 pm

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What products can I buy through the Call Center?

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Shapewear from the Carolina Sandoval Flex Collection, Wipe Off Makeup Remover and bags to wash the shapewear

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Where can I see the products of the Flex Collection?

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You can see the products of the Flex Collection by visiting the following link: https://carosandoval.com/collections/coleccion-flex
To see the full catalog of my products visit: www.carosandoval.com

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Can I call the Call Center to ask questions about other products?

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Only products from the Flex Collection, Wipe Off Makeup Remover and girdle wash bags

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If I cannot contact the Call Center by phone, is there another way to contact me to purchase the Flex Collection products?

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We will always be there to answer calls, this is the only way in which you can contact us, your number will be registered and we can return the call.

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Does the Call Center have chat or email?

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Has an email is: callcenter@carosandoval.com

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What means of payment can I use when I make a purchase through the Call Center?

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Any credit card, Visa, MasterCard, American Express and PayPal

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Can the Call Center recommend products or help me with sizes of other products that are not from the Flex Collection?

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No, the Call Center will handle an inventory other than the one on the website.If you want products that are not from the Flex Collection, you should visit my page: www.carosandoval.com

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When I buy at the Call Center how much How long does it take for my package to arrive?

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4 to 5 business days

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If I live in a country other than the United States, can I buy through the Call Center?

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If possible, only that the client must pay for international shipping

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How do I do if I want to buy products that are on the website and also a product from the Flex Collection?

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You buy the product you want to buy on the website and then call us at 8333 VENENO / 833-383-6366 to buy the other product from the Flex Collection

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If I call the Call Center, can you help me with information about purchases I made on the website in the past?

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No, but we are working on improvements that will allow us to offer complete sales information. It is currently under development.

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Where should I contact if I have a problem with an order I made through the Call Center?

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You must contact the Call Center at 786-796-1880 or by writing to the email callcenter@carosandoval.com

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Why can't I buy all Carolina products through the Call Center?

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Because we have two business units established; one for the website and another for the Call Center with different products

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Is it safe to give my credit card details to an unknown person over the phone?

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Yes, our work team is highly reliable, in addition, when entering the data, only the last numbers of the card can be seen

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How am I sure that my card number is kept securely to prevent other people from using it to commit fraud?

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The administrator of the company is the only person to make the payment, we guarantee that the payment is used for one and only time and we work with a closed circuit.

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What is the privacy and data protection policy of the Call Center?

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100% guaranteed under closed circuit. All calls are recorded for the protection of our clients.

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If I make a mistake in the size or color when placing my order through the Call Center, where should I contact?

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You must contact the Call Center at 786-796-1880 or by writing to the email callcenter@carosandoval.com

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I have tried to call several times and I have not been able to communicate with the Call Center, why?

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Because you are calling at a time when the call center is closed or because the operators are taking other customer calls

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What should I do to cancel an order that I made through the Call Center?

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The order may be canceled, communicating directly to the call center by calling 786-796-1880 or by sending an email to callcenter@carosandoval.com within the

12 hours after placing the order. After 12 hours of placing the order, we will not be able to cancel.

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How do I return a defective product that I bought through the Call Center?

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You must contact the Call Center at 786-796-1880 or by writing to the email callcenter@carosandoval.com

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Can I call the Call Center to request information on how to hire Carolina as an influencer?

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You must write directly to the email info@carosandoval.com

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In the Call Center can you give me information about the Circle of the strip?

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For information about the Belt Circle please send an email to info@carosandoval.comFor information about the program you can visit the following link:
https://carosandoval.com/pages/vender-los-productos-de-carolina

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hen I place an order in the Call Center, how do I get my order confirmation?

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By text message

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What shipping method does the Call Center use to send my order?

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USPS for shipments within the USA and FedEx for international shipments

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If my order is lost in the mail, what should I do?

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You must notify it immediately at 786-796-1880 for us to track the order and fix

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Does the Flex Collection have wholesales?

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Yes, send an email to callcenter@carosandoval.com

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